Certificate in Conflict Resolution & Negotiation Skills
ENGAGE & NEGOTIATE RESPECTFULLY
TO ENSURE POSITIVE OUTCOMES
INTRODUCTION
Conflict, disputes and difference of opinions are part of everyday life, and where disagreements might fuel creative thinking, the way in which heated discussions are conducted is what renders the outcome positive or negative.
PURPOSE OF THE COURSE
To enable employees to identify and manage the resolution of conflict and disagreements between persons or parties in a personal or business environment, able to negotiate positive outcomes from these situations.
ENTRY REQUIREMENTS
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Communication NQF4
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Mathematical Literacy NQF4
BY THE END OF THIS WORKSHOP, YOU WILL BE ABLE TO :
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Describe the main sources of conflict.
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Describe appropriate techniques to manage conflict.
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Implement a strategy to resolve conflict.
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Develop the attributes of a good conflict manager.
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Prepare for conflict resolution negotiations.
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Conduct conflict resolution negotiations.
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Conclude conflict resolution negotiations.
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Evaluate conflict resolutions negotiations.
COURSE LEVEL : 5
COURSE CREDITS : 8
COURSE DURATION : 4 SESSIONS
COURSE CODE : CBC001/5